Advanced Access continues its downwards service spiral

Agents on Real Talk Digest discuss the latest round of problems at Advanced Access at length and in great detail.

Real Town's Real Talk

Advanced Access Inaccessible Once Again

This is Day 6 of the latest Advanced Access debacle.

Apparently, reading all the comments on their Facebook page and on Active Rain, there was no back-up or contingency plan in place when they began this latest "upgrade" that has made the Virtual Office inaccessible and the sites buggy.

Expect to see a mass exodus of agents leave to find a more competant and responsive website provider.

Advanced Access eliminates vast library of data and resources from AA Forums

Some idiot has gone in and deleted years and years of helpful hints, research, opinion and tech tips from the Advanced Access forums.

Since much of the information was about their old website platform 3.0, most of the information was still current and relevant.

Gone.

Disappeared.

It's almost criminal.

Who ever is responsible should be immediately FIRED!

Don't buy an Advanced Access website, you'll regret it!

Why I think Advanced Access Sucks

Great post on why Advance Access sucks by BlueRoof 360

Here's some contact info from the remarks:

I spent almost 6 years with Advanced Access and after seeing things rapidly
fall apart since the departure of John Morris, I finally resigned in December.
The only thing I can tell you is good luck. You’re going to need it. The
Customer Service Director doesnt actually deal with customers, and the General
Manager (previously known as the President - pre Dominion Enterprises who is now
being shopped by Landmark by the way, owner of Dominion Homes Media) doesnt
understand the needs of his clients and according to the final Newsletter I
received as an employee ‘07 was the most profitable year in the company’s
history! No mention of the fact that what was the heart of the company has
jumped ship seeing the iceberg ahead.
In case you want it, the phone number
for Justin Davis is
714-685-5128 Office Direct
Aron Spegon is the
Director of Customer Service (no number available, lol)
And if you’re
interested in who is in charge of denying you your money back even though your
site is not up 3 months into your contract you can call the “Director of Sales”
Casey Griswold 714-685-5135. Office Direct - in charge of sales and quality
control. Has the last say in who is able to receive a refund on their 30 day
money back guarantee.

March Madness

AA websites were down at least a dozen times through the month of March.

Again, no explanation.

Let's hope April brings more dependable service.

Advanced Access webistes down AGAIN~

It just goes on and on.....

Today they were down again.

This in from a former employee Scott Buskirk:

I am a previous employee of AA and I can tell you what the problem is. The servers they use are out dated and they don’t want to shell out the money for anything stable.

During the 3 day outtage that started all of this they blamed the local power company for not giving them enough power. Instead of bowing their heads in disgrace and taking ownership of their lack of updated equipment, they moved their servers over to a data center and ensured you that the problem would not happen again.

How many times has it happend now?Their IT people can’t tell the difference
between their asses and a hole in the ground so how can you expect them to keep
your websites up and running? I pull reports about AA regularly for my personal
clients who still host with them and the results are scary. There is more
latency than ever which creates slow access.QuickHomes will NEVER function
correctly because in AA’s own words, it’s just not important enough on their
list of a problem to deal with. The program doesn’t work right and never will.
Here’s a little “secret” for you too. Many of the boards have dropped out of
partnerships with AA and many more continue to do so due to the complaints they
get about AA.How is that going to help YOU as a realtor?

Could this be why Customer Service suffers?

AA is advertising for Customer Service Technicians for $12-$14 an hour.

Now this explains EVERYTHING!

Help Wanted