Continued disatisfaction with "Customer Service" at ADVANCED ACCESS

There is growing concern that Advanced Access is not a good choice for those real estate agents searching for a website provider. This is a forum for those disatisfied customers.

Sunday, January 27, 2008

Advanced Access Lies

Advanced Access continues to have repeated and continued server errors and power outages.

From their website:

Disaster Planning

24/7 Monitoring

All system monitored 24/7/365.

Notification sent to Server Engineers within 60 seconds of an outage.

On-line Four separate Uninterruptible Power Supply units

Provides at least 60 minutes of battery power should a power interruption occur.

On Site Redundant Emergency Generators

Available to ensure power availability should a long-term power outage occur.

On-Line Backups

Provides a continual data protection with immediate access to backups performed within the last two weeks.

Off Site Backups

Provides access to historical tape backups as well as to ensure protection of data from any natural disasters that should occur at our Company Headquarters.

If any of this were true, there would not be the repeated outages and website errors!

Tuesday, January 1, 2008

Advanced Access websites are often "DOWN" with no explanation

Unfortunately, since purchased by Dominion in September 2006, Advanced Access is a less-than-stellar website provider for the real estate industry.

Customer service has suffered greatly. Server outages are common, with clients websites being unavailable for hours or days on end.

Excuses are common too, as are the lies and misrepresentations to new and present clients.

Avoid Advanced Access unless you don't mind if your website is down!