Continued disatisfaction with "Customer Service" at ADVANCED ACCESS

There is growing concern that Advanced Access is not a good choice for those real estate agents searching for a website provider. This is a forum for those disatisfied customers.

Monday, November 10, 2008

Why I think Advanced Access Sucks

Great post on why Advance Access sucks by BlueRoof 360

Here's some contact info from the remarks:

I spent almost 6 years with Advanced Access and after seeing things rapidly
fall apart since the departure of John Morris, I finally resigned in December.
The only thing I can tell you is good luck. You’re going to need it. The
Customer Service Director doesnt actually deal with customers, and the General
Manager (previously known as the President - pre Dominion Enterprises who is now
being shopped by Landmark by the way, owner of Dominion Homes Media) doesnt
understand the needs of his clients and according to the final Newsletter I
received as an employee ‘07 was the most profitable year in the company’s
history! No mention of the fact that what was the heart of the company has
jumped ship seeing the iceberg ahead.
In case you want it, the phone number
for Justin Davis is
714-685-5128 Office Direct
Aron Spegon is the
Director of Customer Service (no number available, lol)
And if you’re
interested in who is in charge of denying you your money back even though your
site is not up 3 months into your contract you can call the “Director of Sales”
Casey Griswold 714-685-5135. Office Direct - in charge of sales and quality
control. Has the last say in who is able to receive a refund on their 30 day
money back guarantee.