Advanced Access website provider for 1000's of real estate agents provides poor service and a shoddy malfunctioning product
Continued disatisfaction with "Customer Service" at ADVANCED ACCESS
There is growing concern that Advanced Access is not a good choice for those real estate agents searching for a website provider. This is a forum for those disatisfied customers.
Monday, June 1, 2009
Advanced Access continues its downwards service spiral
Agents on Real Talk Digest discuss the latest round of problems at Advanced Access at length and in great detail.
The worst company in the world. On hold for inexcusably long periods of time, only to reach a level of incompetence that defies imagination. The Director of Customer Service, Aron Spegon, is an arrogant jackass that refuses to admit there is a problem, and threatens termination as a solution.
I'd love to change companies, anyone have a suggestion? Please email me at bfeldman@1townandcountry.com
Justin Davis (our General Manager) contacted you yesterday via phone and left you a voice mail when he was unable to reach you.
We also reviewed your phone log for yesterday and saw several hang-ups by you within one minute; 9 minutes being your longest hold time before hanging up.
I also believe David has been helping you with anything you need on your website.
Is there something I can do personally to make this easier for you?
We do not threaten termination of accounts; however, it has been amicably offered to you due to the nature of your communications with our Customer Support representatives.
I’ve heard alot of not so nice things about Advanced Access. I’m thankful I did not choose to go with them. I use a company called Busy Agent Pro, http://www.busyagentpro.com, and they have been wonderful. I’ve had my sites with them for about a year and their customer service is timely, friendly and very helpful. Also, the features for both designing your websites and optimizing them for the search engines far surpasses anything I’ve seen for real estate. You should check them out. They are still selling exclusive market areas. Oh, and did I mention you can have an unlimited number of websites for no extra cost? Check em out…. http://www.busyagentpro.com and you can even try the free membership first to check things out.
6 comments:
The worst company in the world. On hold for inexcusably long periods of time, only to reach a level of incompetence that defies imagination. The Director of Customer Service, Aron Spegon, is an arrogant jackass that refuses to admit there is a problem, and threatens termination as a solution.
I'd love to change companies, anyone have a suggestion? Please email me at bfeldman@1townandcountry.com
Hello Barbara,
Justin Davis (our General Manager) contacted you yesterday via phone and left you a voice mail when he was unable to reach you.
We also reviewed your phone log for yesterday and saw several hang-ups by you within one minute; 9 minutes being your longest hold time before hanging up.
I also believe David has been helping you with anything you need on your website.
Is there something I can do personally to make this easier for you?
We do not threaten termination of accounts; however, it has been amicably offered to you due to the nature of your communications with our Customer Support representatives.
I’ve heard alot of not so nice things about Advanced Access. I’m thankful I did not choose to go with them. I use a company called Busy Agent Pro, http://www.busyagentpro.com, and they have been wonderful. I’ve had my sites with them for about a year and their customer service is timely, friendly and very helpful. Also, the features for both designing your websites and optimizing them for the search engines far surpasses anything I’ve seen for real estate. You should check them out. They are still selling exclusive market areas. Oh, and did I mention you can have an unlimited number of websites for no extra cost? Check em out…. http://www.busyagentpro.com and you can even try the free membership first to check things out.
Good luck,
Stacie Robbins
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