Customers unhappy with Advanced Access

Here's an interesting article entitled "Customer backlash against bad service - Growing gap between promised and delivered experience"

"Meet today's consumer vigilantes. Even if they're not all wielding hammers, many are arming themselves with video cameras, computer keyboards, and mobile devices to launch their own personal forms of insurrection. Frustrated by the usual fix-it options — obediently waitingon hold with Bangalore, gamely chatting online with a scripted robot — more consumers are rebelling against company-prescribed service channels. After getting nowhere with the call center, they're sending "e-mail carpet bombs" to the C-suite, cc-ing the top layer of management with their complaints. When all else fails, a plucky few are going straight to the top after uncovering direct numbers to executive customer-service teams not easily found by mere mortals."

We're upset and angry about Advanced Access, formerly an excellent product, that has been debased and destroyed by an uncaring and indifferent management.

Not the first time Advanced Access websites have failed

Look at this string of posts from last May.

1000's of agents websites were down and Advanced Access chose to communicate with their clients via a blog on Active Rain:

Advanced Access on Active Rain

Advanced Access Lies

Advanced Access continues to have repeated and continued server errors and power outages.

From their website:

Disaster Planning

24/7 Monitoring

All system monitored 24/7/365.

Notification sent to Server Engineers within 60 seconds of an outage.

On-line Four separate Uninterruptible Power Supply units

Provides at least 60 minutes of battery power should a power interruption occur.

On Site Redundant Emergency Generators

Available to ensure power availability should a long-term power outage occur.

On-Line Backups

Provides a continual data protection with immediate access to backups performed within the last two weeks.

Off Site Backups

Provides access to historical tape backups as well as to ensure protection of data from any natural disasters that should occur at our Company Headquarters.

If any of this were true, there would not be the repeated outages and website errors!

Advanced Access websites are often "DOWN" with no explanation

Unfortunately, since purchased by Dominion in September 2006, Advanced Access is a less-than-stellar website provider for the real estate industry.

Customer service has suffered greatly. Server outages are common, with clients websites being unavailable for hours or days on end.

Excuses are common too, as are the lies and misrepresentations to new and present clients.

Avoid Advanced Access unless you don't mind if your website is down!